Sunday, 20 November 2011

HOME WIRING GUIDE


FACTS EVERY HOME/BUILDING OWNER SHOULD KNOW

The point where TELUS responsibility ends is called the Service Provider Demarcation Point. The Service Provider Demarcation Point means the point of interconnection of TELUS' Basic Service and the customer-provided premise wiring. Often this point is a small grey box called a Network Protection Device, located on the exterior of your house or a small Customer Connecting Block located inside your house, usually near the electrical panel. As an owner or customer you are responsible for installation, maintenance and repair of all telephone wiring beyond the Service Provider Demarcation Point, in the same way as you are responsible for electrical wiring inside your home or building. Your telephone wiring must meet federal wiring standards that are designed to ensure user safety. TELUS does not allow the connection of non-standard telephone wiring to the TELUS Network Protection Device or Customer Connecting Block.
One of the benefits of being responsible for telephone wiring is that you're free to choose the installation or repair method of your choice. If you are building a new home or renovating, be sure to pre-wire your telephone needs before the drywall is installed. You can consult your Yellow Pages® Directory for a list of qualified building or electrical contractors, have TELUS do the job, or complete the work yourself.

WHAT YOU NEED TO KNOW AS A CUSTOMER

As a customer, you are responsible for the installation, maintenance and repair of all telephone wiring beyond the Service Provider Demarcation Point. If you require installation or repair of telephone wiring or jacks inside the building where you live, and you are not the building owner, you should discuss your requirements with your property manager/owner.

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