FACTS EVERY
HOME/BUILDING OWNER SHOULD KNOW
The point where
TELUS responsibility ends is called the Service Provider Demarcation Point. The
Service Provider Demarcation Point means the point of interconnection of TELUS'
Basic Service and the customer-provided premise wiring. Often this point is a
small grey box called a Network Protection Device, located on the exterior of
your house or a small Customer Connecting Block located inside your house, usually
near the electrical panel. As an owner or customer you are responsible for
installation, maintenance and repair of all telephone wiring beyond the Service
Provider Demarcation Point, in the same way as you are responsible for
electrical wiring inside your home or building. Your telephone wiring must meet
federal wiring standards that are designed to ensure user safety. TELUS does
not allow the connection of non-standard telephone wiring to the TELUS Network
Protection Device or Customer Connecting Block.
One of the
benefits of being responsible for telephone wiring is that you're free to choose
the installation or repair method of your choice. If you are building a new
home or renovating, be sure to pre-wire your telephone needs before the drywall
is installed. You can consult your Yellow Pages® Directory for a list of
qualified building or electrical contractors, have TELUS do the job, or
complete the work yourself.
WHAT YOU NEED
TO KNOW AS A CUSTOMER
As a customer,
you are responsible for the installation, maintenance and repair of all
telephone wiring beyond the Service Provider Demarcation Point. If you require
installation or repair of telephone wiring or jacks inside the building where
you live, and you are not the building owner, you should discuss your
requirements with your property manager/owner.
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